Uninstallation process of genie shopify app is super simple. First you need to go to the app section of your shopify store. Now click on the Delete button next to genie app. A popup will appear with a small survey. This survey is optional but we would really appreciate if you can let us know why you have decided to discontinue with us. It helps us improve our app and user experience.
Fill up the quick survey and click the Uninstall button. And that’s it. The app will be uninstalled and your subscription will be cancelled automatically. You don’t need to do anything else.
Genie shopify app doesn’t add any code to your theme files. So there is no need worry about junk codes after uninstallation.
At genie, we believe in transparency and data privacy. Within 48 hours of uninstallation of the app, we will erase all the data related to your shopify store.
If you are leaving genie for any bug or compatibility issue with your template, please reach out to our customer support first. Our support engineers are available 24x7 to assist you.
We are continuously updating our app with improvements and new features. Feel free to come back anytime you like.
If you cannot find what you are looking for in our help center, open a support ticket.
We will get back to you shortly.